Frequently Asked Questions
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WHY SUBSCRIBE TO BOXED LOCKS?
Each month you will look forward to receiving a new box with fresh hints, clues, props and a new lock.
HOW CAN I SIGN UP?
CAN I GET A DISCOUNT?
Use code FIRST5 when ordering a monthly subscription to receive £5 off your first box. You can also e-mail us about referring friends and how you can earn further discounts.
WHAT WILL BE IN THE BOX?
Each box will contain your Explorer's Handbook, a locked box, a series of cards and envelopes (your clues), a decoder and other items which will help you along the way. You will also get a hints book so you can always get a nudge in the correct direction, or check your answer!
HOW LONG WILL THE GAME LAST?
The average time for completion is between 1 hour and 3 hours; perfect for a games’ evening or a rainy afternoon!
CAN I PLAY THE GAME MORE THAN ONCE?
Playing the game will render some of the clues unusable (this adds to the fun!) but we do sell refill packs to most boxes; e-mail us for more info!
HOW OFTEN WILL I RECEIVE DELIVERIES?
On subscribing, you will receive monthly deliveries. The box is dispatched in the calendar month following sign-up.
IF I DECIDE BOXED LOCKS IS NOT FOR ME, WILL I BE CHARGED FOR CANCELLATION?
No, cancellation will be free up to the cut-off point. Your cut-off point will be your renewal date for the next box.
HOW CAN I MAKE SPECIAL REQUESTS?
E-mail or message us with details of anything you would like to see in future boxes. Your enjoyment is our top priority!
We are also happy to add personalisation, gift messages, etc... We have also been known to supply the padlock code for you to add your own gift, and we've even assisted in 2 marriage proposals!